Review Management

Why Review Driver?

Review Generation & Feedback Capture

Automate requests via email, SMS, web forms, QR codes or NFC to gather more reviews and private feedback.

Video Testimonial Collection

Request and capture authentic video testimonials directly from customers to share on your website and social media.

Multi-Site Review Monitoring & Management

Consolidate reviews from Google, Facebook, industry directories, etc., into one dashboard.

Smart Response & Sentiment Tools

Use AI to generate replies, detect sentiment trends, and flag issues for attention.

Share & Amplify Reviews

Easily post your best written and video testimonials to your website, social platforms, or marketing materials.

Key extras:

• Customizable campaigns & drip messaging
• Over 600+ review site integrations
• Real-time alerts and notifications
• HIPAA compliance and enterprise security (data encryption, secure passwords)

Features & Capabilities - All the Tools You Need to Win Reviews

1. Review Request & Campaigns

• Prebuilt templates or fully custom messages
• Email & SMS campaigns with timed delays
• QR codes / NFC tags for in-store review linking
• Private feedback forms (before public posting) to let unhappy customers vent privately

2. Video Testimonial Requests

• Send video testimonial invitations by text or email
• Simple upload from phone or desktop
• Collect authentic, high-converting customer stories
• Publish video reviews on your website, landing pages, and social channels
• Build trust with face-to-face feedback

3. Review Aggregation & Monitoring

• Pull in reviews from Google, Facebook, Yelp, and industry directories
• Real-time alerts of new reviews
• Filtering / tagging / organizing for team workflows (e.g. “needs reply,” “positive,” “negative”)

4. Response Tools & AI Assistant

• AI-assisted reply suggestions
• Response library/templates
• Ability to respond to Google & Facebook reviews from inside the Review Driver dashboard (via API partnership)

5. Listings & Local SEO / Presence Management

• Manage and sync business listings across directories
• Ensure consistency in name / address / phone (NAP)
• Help you outrank competitors via reputation signals

6. Share / Amplify Reviews

• Publish or embed testimonials and video reviews on your website
• Social media sharing tools
• Schedule positive reviews to go live on your social channels or marketing materials

7. Check-In & Visitor Management (Optional / add-on tool)

• Contactless visitor check-in via QR codes or tablets
• Collect visitor data, photos, signatures
• Trigger review request after check-in
• HIPAA compliant check-in (important for healthcare)

8. Enterprise & Multi-Location Support

• Scalable platform for large businesses / franchises
• Central dashboard to manage multiple locations
• Granular permissions & role-based access
• Advanced reporting & benchmarking across locations

9. Security / Compliance / Support

• Encryption, secure credentials, and data protection
• HIPAA compliance for sensitive industries
• 100% U.S. based support (phone, email)
• No long-term contracts — month-to-month billing

Benefits & ROI - What You Gain

• ‍Boosted visibility & SEO impact: More high-quality written and video reviews help you rank higher in local search.
• ‍Greater trust & credibility: Potential customers trust authentic stories — especially video testimonials that show real people.
• ‍Better customer feedback loop: Catch issues before they become public, turn unhappy customers into advocates.
• ‍Time & resource savings: Automate repetitive tasks, centralize review management, reduce manual work.
• ‍Measurable results: Track trends, benchmark by location, see which campaigns drive reviews or revenue.
• ‍Risk mitigation: Early alerts to negative feedback, quicker responses, better control over narrative.

Get Started in 3 Simple Steps

1. Onboard & Set Up: Account creation, connect your review sites and listings, configure templates and workflows
2. Launch Campaigns & Collect Feedback: Automatic or manual review and video testimonial requests, collect private feedback first to mitigate issues, request public reviews and video testimonials from satisfied customers
3. Manage & Amplify: Monitor incoming reviews, respond or escalate, share written and video testimonials across channels, support & training included via onboarding, webinars, guides, and dedicated account team.